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  • How long will it take to receive my products?
    Most items are in stock and available for immediate shipment. If in stock, your order will generally be processed within 2-3 days. If not in stock, you will be advised regarding expected delivery time.
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    How does your Preview system work?
    FutureMedia operates on a system of allowing customers to preview most titles before they buy to ensure that the content is relevant to their training needs. The preview is shipped to our customers via Australia Post and a preview period is generally about 10-15 days.
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    What is the difference between VHS and DVD?
    FutureMedia programs are available on high quality VHS videocassettes, and many are now available on DVD (digital video disc). DVDs are rapidly becoming the new standard for training medium. They offer superior picture and sound, and offer the flexibility of being effective both in the classroom setting using a television or one-on-one using a computer with a DVD drive.
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    Can I trade in my VHS program for DVD?
    Yes, if you want to upgrade from VHS to DVD, please inquire about applicable discounts.
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    Are bulk purchases available?
    Yes. If you would like a quote for a bulk order, call our Customer Service Team on (02) 9279 4499 or info@futuremedia.com.au
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    How do I purchase your products?
    You may order by telephone on (02) 9279 4499; by fax at (02) 9279 4488, by email at info@futuremedia.com.au or by mail. Our address is FutureMedia Pty Ltd, Level 3, 75 King St, SYDNEY, NSW, 2000. First time customers must pre-pay, submit a purchase order number, or mail or fax a purchase request on company letterhead. International orders must be prepaid. All prices are in Australian dollars.
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    How can I pay for my products?
    You can pre-pay by credit card (we accept MasterCard, Visa and American Express), by Electronic Funds Transfer, by cheque, or we will invoice you. First time customers must pre-pay, submit a purchase order number, or mail or fax a purchase request on company letterhead. International orders must be prepaid. All prices are in Australian dollars. A surcharge applies to credit card payments over $1000.
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    In what languages other than English are your programs available
    Please inquire as to which titles and which languages are of interest.
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    Do you ship to other countries?
    Yes. For international orders, please inquire for pricing and for shipping rates. International shipping charges do not include import duties, which are the responsibility of the purchaser. International orders require prepayment. All of our prices are in Australian dollars.
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    What is a Trainers Guide?
    Many of our programs have Leader’s Guides and/or Participant Handouts to complement the training package. Guides are intended to be used as a guide in setting up a training session based on the subject matter of the video/DVD. Many include pre and post tests; ideas for classroom and field activities; a copy of the script for reference; and extra reference material that will be of interest to session attendees.
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    Who uses your training programs?
    Our Australian-wide customers include major organisations in all industries as well as federal, state and local governmental agencies.
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    Does FutureMedia perform on-site training?
    We have formed alliance partnerships with highly qualified training consultants. Please contact us if you require a training service.
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    Do you make custom videos and DVDs?
    Email info@futuremedia.com.au to discuss the possibility of doing a custom production for your organisation.
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    Can we make copies of your videos or DVDs?
    Our videos are copyrighted and copying them in whole or in part is a direct violation of copyright laws. In fact, we offer a reward for information leading to the conviction of persons who have made illegal copies of our products. The licence of use also excludes making of a back-up copy. Damaged copies may normally be returned and be replaced at a nominal cost. However, if you would like to purchase multiple copies of a program at a discount, call us at (02) 9279 4499 or email iinfo@futuremedia.com.au
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    What is your email privacy policy?
    Our privacy policy can be viewed here.
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