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    Categories: Customer Service  Call Centre Training 

    Just a Call Away Series - It's Your Call


    Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your customer service care.

    Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your customer service care.

    Training points include:

    • Giving the caller your full attention
    • How to avoid distractions
    • Keeping control of the call
    • Using back on track questions
    • Listening for clues
    • Cross sell and upsell
    • How to overcome objections
    • Knowing your product and service
    • Offering choices

    This DVD is available in many languages.


     

     

     





    $695.00*
     
    Formats:    
           
     
    Country of production: Australia  
    Duration: 16 minutes  
    Guides:

    It' Your Call
     
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      Just a Call Away Series - It's Your Call